- ‘Buyer’ – the person or business buying the goods or services, also referred to as the Client or Customer.
- ‘Seller’ – the person or business providing the goods or services, in this case Tuckshop London and references to We, Our, and Us.
- ‘Goods’ or ‘Service’ – all items to be supplied and all work to be done by the Seller.
- ‘The Contract’ – the arrangement between Buyer and Seller.
Tuckshop London provides a screen printing service to order, sourcing garments and paper and screen printing onto these garments and paper, as requested. The Contract is formed once an order has been accepted by Tuckshop London, and an Order Number will be given to the Buyer as confirmation of this acceptance.
Screen printing is a manual process and will not reproduce the original design exactly and individual prints may vary. This is generally considered part of the charm of screen printing.
The printed Goods are usually delivered within two weeks and We will endeavour to meet required deadlines. However the time that a printing job takes to complete shall not be of the essence.
If the specified garment is unavailable at time of ordering, We reserve the right to order an equivalent garment, or one of higher quality.
We have provided a quote calculator. The quote generated is just an estimate to help you plan your next project. Additional charges may apply for artwork, special inks, shipping, rush charges, etc. We undertake to contact the Buyer first in order to inform them of any extra costs and confirm that they are happy to go ahead with the printing.
A 50% deposit is required on all orders before they will be carried out. Once the necessary garments / paper / packaging has been ordered or printing work has begun, this deposit becomes non-refundable. The full balance is to be paid prior to collection or delivery, by Paypal.
If credit terms have been arranged in advance, We will allow 30 days from the delivery date for payment to be received. All goods remain the property of Tuckshop London until paid for in full. However the risk transfers to the Buyer at the time of collection or delivery of the goods.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, where as transport fees vary according to the overall weight and size of the order. We add insurance but your package will be dispatched at your own risk, special care is always taken to protect your prints and they will be well protected against damage in transit.
Designs and ideas for designs provided by the Buyer belong to the original designer according to UK copyright law. In providing artwork to Tuckshop London for printing purposes the Buyer warrants that the copyright to this work belongs to them or has been licensed to them for this purpose, thereby indemnifying us from any resulting breach in copyright law.
The designs and logos on our literature and all material on our website is the copyright material of Tuckshop London, or its Licensor, and all rights are reserved.
The copying or adaptation of any of this material or its incorporation into any other work is not permitted, except that it may be printed, downloaded or copied for personal use.
The trade mark and trading name ‘Tuckshop London’ is the property of Tuckshop London and may not be used, reproduced, uploaded, modified or transmitted in any way without our prior written consent.
Quality Assurance & Guarantee
Tuckshop Providing Stock
We use superior garments and paper from trusted suppliers, print everything by hand and check each print to ensure the highest quality. Tuckshop London give our Customers a guarantee on all our products and services.
If a Buyer is not happy with any part of our service we will seek to rectify the problem or offer a full refund. This does not extend to consequential loss, for which we are not liable.
This guarantee is in addition to, and does not affect, the Buyers statutory rights.
Customer Provided Stock
All customer supplied garments and paper are printed AT THE CUSTOMER’S OWN RISK.
Tuckshop will not replace lost, damaged, or misprinted customer supplied stock. If a misprint occurs and it is determined to be the fault of print production, we will issue a credit for the printing cost only.
Please check your order as soon as it arrives and contact Tuckshop London within seven days if there are any problems with the goods you have received (damaged or unfit goods only), quoting the Order Number.
If goods are not rejected by the Buyer within seven days of delivery then they are deemed accepted.
Liability – Events Beyond Our Control
Tuckshop London will not be liable if We are unable to fulfil our obligations as specified in these Terms and Conditions due to events such as machinery failure, computer dysfunction or loss of transmission link or any other circumstances outside of our control, e.g. industrial action, fire etc.